Privacy Policy

1. Our Commitment to Your Privacy

LadsCare (operated by Essence Care and Support Pty Ltd) is committed to protecting your privacy. This policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or contacting us, you agree to the terms outlined in this policy.

2. What Information We Collect

We may collect the following types of personal information:

• Your name, phone number, and email address (submitted via our contact form)
• Information about the type of NDIS support you are seeking
• Any additional details you choose to include in your message to us
• Basic usage data from our website (such as pages visited) via analytics tools

We only collect information that is necessary to respond to your enquiry or provide our services.

3. How We Use Your Information

The personal information we collect is used to:

• Respond to your enquiry or request for support
• Assess your suitability for our services
• Communicate with you about your support arrangements
• Meet our obligations as an NDIS registered provider
• Improve the quality of our services and website

We will not use your information for marketing purposes without your explicit consent.

4. Who We Share Your Information With

We do not sell or trade your personal information. We may share your information only in the following circumstances:

• With your plan manager or support coordinator, where relevant to arranging your support
• With the NDIA, as required under our obligations as a registered NDIS provider
• With third-party service providers who assist us in operating our website or business, under strict confidentiality agreements
• Where required or permitted by law

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Your information is stored securely and accessed only by those who need it to carry out their role.

Our website uses standard security measures. However, please be aware that no method of transmission over the internet is completely secure.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request that we correct any inaccurate information
• Request that we delete your information, subject to our legal obligations
• Withdraw any consent you have given at any time

To make any of these requests, please contact us using the details below.

7. Cookies & Website Analytics

Our website may use cookies or similar technologies to improve your browsing experience and help us understand how visitors use our site. You can disable cookies through your browser settings, though this may affect some functionality.

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please get in touch:

• Email: admin@ladscare.com.au
• Phone: 0449 191 889
• Business: Essence Care and Support Pty Ltd (LadsCare)
• Location: Miami, QLD 4220

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.